Greensmere Golf Club is a Certified Audubon Cooperative Sanctuary, known for its lush greenery and level of difficulty that is sought after by adept golfers. Located just outside Ottawa in Carp, Ontario, this golf club is brimming with sportsmanship and an unprecedented level of service for its members and guests alike.
But, just like any other golf course, Tyler MacEachern, Director at Greensmere, wanted to improve profitability without sacrificing any of the things that made the golf club so special.
Tyler needed to change the way his facility operated. The 36-hole facility was receiving a high volume of calls in the pro shop, so the staff had to settle for writing down clients’ last names on a piece of paper so that they could move to the next customer. Not only was the golf course not collecting any data, but they also weren’t able to focus on providing excellent service to each customer.