How Private Golf Club, Wellington National Improved Its Member Experience

Chronogolf helped Wellington National Golf Club:
  • Streamline the member experience
  • Consolidate house accounts into one simple dashboard
  • Quickly train staff
  • Onboard in a matter of days
  • Maximize efficiency in the pro shop and restaurant
 

They’re always there, they’re always eager to help and I’m completely satisfied. I would say that Chronogolf by Lightspeed is definitely a viable solution for any private club. It’s got everything that you would need to serve the members, especially with member billing that consolidates everything. I would highly recommend Chronogolf by Lightspeed, we’re definitely satisfied with the decision.

Ted Strelec, Director of Golf and General Manager, Wellington National Golf Club

Wellington National Wasn’t Serving Its Membership As Well As It Could

In 2016 Ted Strelec, Director of Golf and General Manager at Wellington National Golf Course, had been tasked with finding a new management system.

Leadership and management at the private Palm Beach, Florida-based golf course had grown frustrated with the lack of integrations and inefficiencies caused by their dated legacy software.

The club had finally decided that it was time to update from its old system and find a new club management software. Ted knew he had to find a software platform that could integrate with both food & beverage and pro shop points of sale.

It wasn’t long before Ted found Chronogolf by Lightspeed in early 2017 and was impressed by its robust integration capabilities, its high quality design, and fair value for price. Ted felt the system was capable of handling all the challenges presented by the club’s board.

The process of on-boarding was very quick, they were able to utilize equipment they already had and staff trainings were helpful and informative. Within two days, the course was fully live and operating on Chronogolf.

How Private Golf Club, Wellington National Improved Its Member Experience

What Tools Does Wellington National Use?

How Private Golf Club, Wellington National Improved Its Member Experience

Chronogolf Made Life Easier For Management, Staff, and Members

Since introducing the club to the new management system, the member experience has dramatically improved. Members find it much easier to get information regarding tee times, member directories, or course related announcements.

Because accounting, retail and restaurant house accounts are all consolidated into one statement, members appreciate the ability to monitor and track their accounts in one simple easy to access report.

Service in the pro shop has gotten much more simple. Selling gift cards, tracking the tournament prize fund, and monitoring inventory is much more efficient. Plus, the reporting makes monitoring sales and stock levels easy. Team members in the pro shop love how user-friendly and helpful the software is with aiding day to day operations.

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